Policies

First Time Appointments

I ask that you arrive 10 minutes early for your first appointment in order

to familiarize yourself with my location and parking options and to

complete any necessary intake forms and other required administration

of your account.

Cancellations / Missed Appointments

When you book an appointment, that time is set aside for you, and

missed appointments prevent me from accommodating other clients.

If you choose to reschedule or cancel your appointment, I require at least

24 hours advance notice to waive any cancellation fees.

Should an appointment be cancelled with less than 24 hours notice, 50%

of the service fee (the deposit paid upon booking) will apply.

Should an appointment be missed entirely without any notice, the full

service fee will apply.

I cannot direct bill for late cancelled or missed appointments and will

require private payment for those fees, if incurred.

This policy is necessary for my small business to continue serving

clients in need of treatment.

I practice a maximum of 5 hours per day to ensure you get high quality

treatment and I stay healthy and injury free. One late cancellation or

missed appointment in a day has a significant financial impact.

I understand that emergencies and serious illnesses do come up, and I

may waive or reverse the fee depending on your individual situation. I

do not consider scheduling conflicts to be emergencies. I also do not

consider technical difficulties related to automated booking

confirmation emails or texts to be a valid reason for missing your

appointment.

Late Arrivals

I request that you arrive punctually for appointments.

If you arrive late for an appointment, I will need to shorten the

treatment time accordingly, and the remainder of your time will be used

to its best advantage. The session will end at the time scheduled so I can

be prompt and prepare for upcoming clients. The full appointment fee

will still apply.

Refunds

I do not offer refunds on services that have been provided or on gift

certificates or packages that have been purchased. Gift certificates and

packages may, however, be transferred to another person or may be

credited on your account towards a different type of service.